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Real Customers of United Access Tell Their Stories and Give Reviews

Wheelchair Van, Handicap Accessible Vehicle, Wheelchair Lift, and Scooter Lift Experiences

They are great - and they sell you what you need and don't try to oversell

I have been very pleased with United Access in Columbia. They have given me great service - even trying to assist with repair by phone when we were 900 miles away. I tried another company to repair it - $400 later and several trips there I still had a useless scooter lift. When we were back in MO we returned to United Access - as usual they took great care of us and installed a great new lift for me. I won't use any other company again if I can possibly help it!! They are great - and they sell you what you need and don't try to oversell.

Karen Tempfel

100% satisfied with everything

I am the New Car/Truck Sales Manager at Elmer Hare Ford in Marshall, MO. Recently I had a logtime customer and friend who had lost both legs due to an illness. He called me in reference to needing a wheelchair equipped used van as soon as I could possibly get one. I had the van in stock and found United Access online in Columbia,MO and made a phone call to Patrick.

After a few questions Patrick emailed me photos of a used lift and a and quote to install it for me. Very heplful-price was extremely competitve-the installation process was very professional and my customer had his Van picked up within a week and was 100% satisfied with everything. I have been in this business for 30 years and Patrick and his crew at United Access impressed me enough that I will only need to make one phone call from this point on for all of my upfits of this kind.

Terry Sulli van
Sales Manager
Elmer Hare Ford Inc
Marshall, MO 65340
888-354-7462

Thanks again for your help in purchasing the VMI Dodge van.

Thanks for the Lake Pointe Our God and Winter Snow CDs. They bring me back to the sanctuary at Lake Pointe. Thanks also for the Christmas card it's the first this year. Also, the form that the doctor signed was mailed on Saturday (19 November 2011) and should reach your office today or Friday. The survey form is also in the mail. Thanks again for your help in purchasing the VMI Dodge van. Rose, my wife, really likes the van: color inside and out, the access, the ride. On our first family use we had six onboard The dealer name you gave me turns out to be the VMI factory maintenance facility. I have already made contact and have their contact information. I am looking forward to a long and joy-filled service of this van. Hope the your Thanksgiving and Christmas holidays are filled with joy, thanksgiving, and peace.

Thanks.

Edward Nuckols

They are very happy with the carrier and it has indeed made their lives easier

I was trying to lighten the load for some friends of mine and we were treated royally. We had specidic needs and were working with my friends from Indiana, so it was just a little different. They are very happy with the carrier and it has indeed made their lives easier and gives her the extra transportability that she so desperately needs. It even has a name! Their car is named Beulah and the carrier is Baby Beulah. Thank you all.

Marilyn Lowery

Thanks for everything.

I dont have one recent experience to share, because I have too many. Instead I would like to express and explain my overall happiness and extreme gratitude about your company and the whole experience I went through in the conversion of my Van.

Dan Dombrowski Read Dan's whole story

 

Another satisfied customer!!

This message is for Tony in Lenexa. I hoped that he might be able to pass on our gratitude to the previous owners of the VW Eurovan.

Lisa Mendoza Read Lisa's whole story

 

Another satisfied customer!!

I always enjoy going to United Access in Columbia because I am always greeted with a warm smile by all the staff. They are always helpful, and get my business done quickly. I really appreciate their professionalism and kindness.

Pat Wojciehowski

 

Customer Service at it's best!

United Access is one of the Elite Mobility Dealers across the country. I am truly impressed on how they work as a team to better their company and their community. I have had the pleasure of working with them for several years now and I still remember my first impression....Customer Service at it's best! What a great company to work with!

Theresa Riedel

 

A very satisfied customer!!

Thanks for opening a new store that is much closer to me. I have shared your store and had many friends come to you as a result of the great care, attention to detail, friendly service, honesty and caring that you have shown to me ever since you first put my lift in for me. I thank God that there is a business to help us that need your services. I will be sure to tell my friends who also live closer to come to your new location. A very satisfied customer.

Mary Kaiser

 

A HUGE THANK YOU!!!

A HUGE THANK YOU THANK YOU THANK YOU FROM YOUR SOUTH COUNTY CUSTOMERS! OPENING YOUR NEW LOCATION JUST MADE OUR LIVES SO SO SO MUCH EASIER!!!!

Charles Gilham

 

You see, coming into the doors of United Access, you begin to feel Like family!!!

In September of 2003, my life changed forever - in fact, it changed the whole dynamics of our family. My father was in an ATV accident that month that left him paralyzed at the T1 level. Sitting in the hospital, I remember thinking, what do we do? Is he going to be okay? What does it really even mean for his life to be paralyzed? What accommodations need to be made for something like this? What will happen to the family business?
Laura Klaus. Read Laura's whole story

 

Thanks everyone at United Access

I want to thank Alan Brown and all the wonderful people over at United Access. They installed a Bruno curb side lift in my Kia Sedona van a few weeks ago. It has made my life easier, I used a wheelchair before. I had to lift it in an out, friends would be nice and push me around. It is nice to be free and do it yourself. Allen even came over and pickedup my power chair and took it to the shop when they installed the lift. Now with the push of the remote I am on my way. I can join in all the fun with friends i was missing out on.There is a lot to see and do outside of the house. Thanks everyone at United Access. PS. If you were thinking about getting a lift, DO IT NOW

Sincerely,
Vickey Moore

 

My Son was selected to recieve an accessible vehicle

United Access has become the lifeline for my Son Martin and our family.We have always been challenged with how to transport Marty becuse he has cerebal palsey and is in a wheel chair.He recently was given the oppurtuinty to attend Camp.We had no clue of how we would get him there.The camp is about 5 hours away,I recieved a call from (Mary)who is an awesome staff member at U.A.,telling me that my Son was selected to recieve an accessible vehicle.Now Marin can make is camping trip comfortable and safe.

Thank You So Much United Access Family!!!!!!!!!
Dell Taylor

 

Thank you for the beautiful fishing reel

Want to write and thank you for the beautiful fishing reel, which was presented to my husband Bob "Hillbilly" Davis, at the recent PVA Tournament in Garland, Texas. Deborah Davis. Read Davis's whole story

 

Exemplary service and Respect For Customers

I apologize for not getting this back to you sooner, I would like to thank you for the exemplary service I receive each time I come to United Access. I am always warmly greeted by staff and provided service within minutes of my getting to the door. Thanks United Access, you are a great company. Pat Wojanowski.Read Wojanowski's whole story

 

Carie's Journey to Becoming a Driver

Eight years ago, I wrote a goal for myself. I told myself that, someday, I wanted to have my own van that I could drive. This may seem like a pretty simple goal, but for someone who has a physical disability and uses a wheelchair, this goal is much harder to attain.

As a senior in high school, I watched all of my classmates drive to school, take their friends to basketball games, and hop in someone’s car to go on a date. As a young girl with a physical disability... Read Carrie's whole story

 

United Access Is There Through The Whole Handicap Van Buying Process

This letter is to inform you of the wonderful mobility product service I received from beginning to end... We made the deal and I was anxious to purchase and begin using my new wheelchari accessible van.... Kevin suggested I contact DVR for assistance with funding for my wheelchair van. He worked with me and patiently waited while I dealt with the application bureaucracy including formal handicap driver training... I received funding assistance thanks to his help...Through it all, Kevin and his service associate Bobby were just wonderful to work with...This wonderful service has continued for recent minor repairs and adjustments to the accessible van. Thank you again. Brent Y. Read More-->

 

Quality, Caring Staff Explains Procedures

I wanted to write you a note of thanks for all you've done for us. By taking the time to not only explain the procedures in simle layman's terms, but also by allowing me to learn via observation...You've added quality, caring staff to your team... Thank you for choosing not to sacrifice quality in exchange for convenience. Tania M. Read More-->

 

Excellent Service and Respect For Customers

I have had the pleasure of excellent service, respect, and the sincere desire to make sure my wheelchair accessible van is operating optimally... Kevin maintained his professionalism and concern... I truly cannot say enough about Kevin and his staff. They are the best. Leilani L. Read More-->

 

A Great Handicap Van Buying Experience

Thank you, thank you, thank you!!!!!!!!!!!! We cannot thank you enough for such a great handicap van buying experience...in the end you put all my fears of going from a full size accessible van to a minivan conversion completely to rest...Your kind mannerism and "no push" salesmanship made working with you a pleasure. Joe, Dietlinde, Ellie, and Graden S. Read More-->

 

Service Manager Goes The Extra Mile For Mobility Equipment Service

We called United Access in Lenexa (Kansas) even though it was about three o'clock in the afternoon. Mr. Kimberling came to the phone and assured us he would take care of the problem that very day. True to his word, Mike arrived at our home in Lawrence (Kansas) around five PM. In short order, he diagnosed the problem, performed temporary repairs to the accessible vehicle, and moved the seat into the locked position so the van was now able to be driven safely... Thank you. Charles W. Read More-->

 

Their Main Referral To Patients Needing Mobility Equipment

My husband died 42 days after purchase of the wheelchair van... I was very pleased with the kindness and with the refund of most of the purchase price... (The doctors and social workers at the dialysis clinic) state that United Access will be their main referral to patients needing mobility equipment... Again, thank you. Lisa M. Read More-->

 

BraunAbility Dealership Saves Valentine's Day

As any guy would agree, the only thing worse than forgetting about Valentine's Day would be having a romantic date planned and not being able to get out of the driveway. That's what happened when Karen Squire headed out for wine tasting, eagle watching, and dinner last Friday with David, her partner of seven years. Karen rolled onto her Vangater lift and pushed the control to raise the lift, but nothing happened. After some repair attempts by David, she convinced him to call their local dealership, United Access in St. Louis. Read More-->

Another Satisfied Customer!

If you have been wondering how a new accessible van will change your life, here is our story: I am a young father who has a little girl in a wheelchair. As you undoubtedly know, there are challenges that come with having a loved one in a chair. I think it is important to outline the true impact that having a vehicle like this will have on your life. Read More-->


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