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Helping Our Customers During This Unprecedented Time

If you are a current BraunAbility owner or thinking or purchasing a BraunAbility van today, you’ll love this news. Ally® has announced a new program to help our customers and communities during the COVID-19 crisis. To aid with the financial pressures triggered by the coronavirus pandemic, Ally® has launched a financial relief program that applies to both existing and new BraunAbility customers who finance their mobility products through Ally. Both offers will be available for the foreseeable future.

Both offers will be available for the foreseeable future.

Existing customers who have financed their BraunAbility wheelchair accessible vehicle through Ally will be allowed to defer payment for up to 120 days. No late fees will be charged; finance charges will accrue.

  • Payment deferral up to 120 days
  • No restrictions
  • Everyone qualifies
  • No fee
  • Signature is not required
  • Simply have the customer call 1-888-925-2559

New customers who purchase a BraunAbility wheelchair accessible vehicle and finance through Ally will have the option to defer the first payment for 90 days.

  • Ally will offer new customers 90-day deferral until their first payment is due, demonstrating their agility and ability to adapt as needed to work though the impacts of COVID-19. Any and all open approvals with Ally will qualify for the 90 day-deferral and can be “re-quoted” by BAF by simply reaching out to one of the team and we will update your Quote.

To learn more about this offer and whether or not you qualify, contact your local Mobility Specialist at 877-501-8267 or email us at info@unitedaccess.com.

As the impact of COVID-19 continues to evolve, please know that we remain committed to providing you the exceptional experience and service you have come to expect from United Access.

Email us or give us a call today at 877-501-8267, we’re here to help.

The call for social distancing is critical but it doesn’t call for complete social disconnection. We are here to help you with all of your mobility needs and to help keep you moving forward during this unprecedented time.

Call us at 877-501-8267 or stop by during normal business hours at any one of our locations across the country

Your Safety Is Our Number One Concern

At United Access, your safety and wellbeing is our top priority. Our hearts go out to anyone who’s been impacted by the virus, either directly or indirectly. The extraordinary impact of coronavirus (COVID-19) is disrupting so much of our daily lives. We want you to know that United Access is here for you when you need us.

Wheelchair Van and Mobility Equipment Service is considered an ESSENTIAL business. 

We will continue to be open during normal business hours and will continue to honor all appointments. If you are having any service issues with your wheelchair van or mobility equipment, please call us at 877-501-8267 so we can schedule an appointment for you.

Financial Relief Program

Our partner, BraunAbility, is proud to announce that their financial partner Ally® has announced a new program to help our customers and communities during the COVID-19 crisis. To aid with the financial pressures triggered by the coronavirus pandemic, Ally® has launched a financial relief program that applies to both existing and new BraunAbility customers who finance their mobility products through Ally.

Both offers will be available for the foreseeable future.

  1. Existing customers who have financed their BraunAbility wheelchair accessible vehicle through Ally will be allowed to defer payment for up to 120 days. No late fees will be charged; finance charges will accrue.  Ally car payments will also be deferred for their traditional vehicle customers.
  2. New customers who purchase a BraunAbility wheelchair accessible vehicle and finance through Ally will have the option to defer the first payment for 90 days.

To learn more about this offer and whether or not you qualify, contact your local Mobility Specialist today at 877-501-8267 or email us at info@unitedaccess.com.

United Access Wants to Keep You Safe During These Uncertain Times

In the current environment, it’s important for all of us to be smarter and more diligent in our daily routines. That’s why we want to personally update you on the situation with COVID-19 (the coronavirus) and the steps we are taking to ensure your health and safety in our stores and with your current accessible vehicle needs. We are closely following the health experts including the Centers for Disease Control (CDC) to ensure we always have access to the latest information and guidance.

  • We want to reasonably accommodate all situations. If you are interested in purchasing a wheelchair accessible van, give us a call. We will help to determine which wheelchair accessible van is the right fit for your lifestyle and budget. If there is a participating dealership near you, one of our Mobility Specialists will work with you to schedule your wheelchair van home demo and test drive.
  • There will be certain circumstances where we will offer free pickup and delivery for equipment installations.
  • If your service appointment isn’t urgent, please consider rescheduling in an effort to keep everyone healthy and at a safe social distance.
  • Regarding your immediate rental needs, while we look forward to continuing to serve you during this time, we recognize your travel plans may change. To provide you with flexibility for these changes, we are extending our no-fee cancellation policy to include customers with pre-paid rentals booked directly through us.

We are encouraging all team members to follow the CDC best practices like frequent hand washing and staying home if they are feeling ill. In addition, The World Health Organization put out Myth Busters to help the public determine fact from fiction.

As the impact of COVID-19 continues to evolve, please know that we remain committed to providing you the exceptional experience and service you have come to expect from United Access.

Thank you for your continued trust in choosing United Access. Now more than ever, we are reminded of the importance of serving our customers. We understand that in today’s world, having the freedom to move is fundamental to your lives, which is why it can’t stop.

We look forward to serving you again soon.

Every Moment Matters

Shared values are what brings people together. They let people know what’s right, what’s wrong, and what outcomes people should prioritize over others. Shared values keep people moving toward the same goal.

At United Access, we believe in living our values each and every day. Leadership. Teamwork. Integrity. Passion. Respect. These are the values that reflect who we are and what we stand for as a company. Our culture is centered around doing what is right. United Access employees live these values day after day through interactions with customers, vendors, community partners and each other.

While we can talk about how committed we are to our customers and our community, those words mean more coming from our customers themselves.

6 months ago, when it became clear I needed a wheelchair accessible van, I researched options and contacted Rick Camp at United Access who was friendly and never used pressure sales tactics. When we decided which van we wanted from their nationwide inventory, Rick delivered the van to our home nearly an hour from the dealership. I was accidentally overcharged and would never have known but United Access refunded the money as soon as they realized the errors. Our van has been problem free and has made the lives of my wife and I much easier. I appreciate Rick for making the van purchase easy and the dealership for their honesty.

Hollis – Sandy, UT

They helped my wife reclaim her freedom

Kevin K. – Chandler, AZ

Thank you for locating the problem causing my FOB not to operate my ramp from outside the vehicle. Your perseverance paid off and I can use my vehicle without the fear of not being able to get back inside with the FOB only. And thank you for checking the engine light which had nothing to do with why I was there but it gave me peace of mind until I could get to an auto mechanic. Thank you guys so much! I appreciate you more than words can express.

Sharon A. – Carrollton, TX

At United Access, we believe there’s no better job than coming to work knowing you’re able to impact someone’s life for the better. That’s what it’s all about and that’s why we believe that every moment with every customer matters.

How to Get Ready for Moving a Loved One into Your Home

Many adults experience a role reversal when aging parents need to move in with them. Whether for health or financial reasons, many seniors can no longer live alone later in life. At the same time, most seniors prefer not to move into assisted living or senior care facilities. One relatively inexpensive solution is inviting them to live with you. Providing care, companionship, and security can make a world of difference for your loved one.

Let Them Make Decisions

Many older adults are resistant to moving out of their homes. Especially if they’re living in the family home, aging in place is preferable for three out of four seniors, AARP notes. Unfortunately, there may be signs that it’s time for some assistance with daily living. In addition to needing help with eating, bathing, and getting out of bed, older adults may experience isolation or poor health when living alone.

At the same time, giving your loved one control over the decision making can help them feel better about the move. Work together to establish a timeline for decluttering, packing, and moving—and talk through it to help manage emotions. Being sensitive to your loved one’s needs is essential in this transition.

Decide What to Do with Their Home

If a senior family member is coming to live with you, deciding what to do with their current home is a major decision. While you shouldn’t make any demands on your parent or relative, the best choice for everyone might be to sell the home.

Overseeing a rental or managing upkeep of the place can be time-consuming and even expensive, though the rental income could be a financial benefit. But depending on the costs involved in upkeep—plus any remaining mortgage balance—it might be better to sell. Then, your loved one may have funds to put toward savings, medical expenses, or other needs.

Think About Storage

If your loved one is downsizing from their own home and moving into yours, you may need some storage solutions. Moving can be stressful and life-changing, so giving up prized possessions isn’t ideal. Do what you can to accommodate your loved one—even if that involves adding more storage to your home.

Instead of renting a storage unit far from your home, think about adding a steel building to your property. This way, your loved one won’t have to part with special items—big or small—and has immediate access to them if necessary. A steel building, especially, offers high durability and cost-effectiveness in comparison with monthly rental at a storage facility.

Plan for AccessibilityUnited Access Wheelchair Lifts for Sale

If your loved one has mobility or health challenges, you may need to modify your home for accessibility. Steps like installing lifts for stairs, building ramps for wheelchair access, installing handrails, and converting rooms can add up—costing you thousands of dollars.

Depending on your family member’s needs—and your existing home—it might even make more sense to purchase a new house. Think carefully about your family’s safety and comfort, then see if it’s worth looking at properties currently on the market.

Expect to Change Routines

Whether your home includes a partner, children, or other family members, moving in another person can change things. Next Avenue highlights what to consider—such as whether you’ll have help from your siblings or whether you already have a healthy relationship with your loved one.

Inviting a senior family member to move with you involves lifestyle changes for both of you. But it can also provide opportunities for connection that you may not have considered before.

The decision to move an older adult loved one into your home may not be an easy one. But being there for your family member can help them live a fuller and healthier life. Especially if they were unsafe living at home alone, this move could be necessary. Ultimately, the challenge lies with navigating their relocation and settling into their new place with you.

Photo via Pixabay