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United Access Customer Testimonials

The best way to show a business some love is to recommend it to others! Below you will find those recommendations from our customers.

Or if you are more skeptical, read about us through google reviews or other sources. Just look for a specific location in google and the reviews will pop up. For example, the google search for “Overland Park, KS United Access” will show reviews of our shop from an external source. We actually encourage our customers to add reviews there just for the skeptics!

Did you have a bad experience? We definitely want your feedback! Help us learn from our mistakes. Plus, it’s never too late for us to fix what went wrong. Feel free to add your testimonial.

Wheelchair Vans, Handicap Accessible Vehicle, Wheelchair Lift, and Scooter Lift Experiences

“Everyone there was very nice and took all my needs into consideration “

I had a bracket put on my new chair for my E-Z lock. We brought my new chair and old chair in and made sure the E-Z lock worked with both chairs so I have a back up chair. They were able to take care of everything and make sure the bolt under my chairs were high enough for thresholds. They got everything done so I could make it to work. Everyone there was very nice and took all my needs into consideration. Thanks.

Nicole L.

“Our experience with United Access has been great!”

Our experience with United Access has been great! We recently had an UVL installed in our van by the Springfield, IL branch and all personnel from sales to installing the lift was great! Everyone was helpful and very kind!

Thank you, Gerry, Luann & Mark Cleary and shop personnel! We so appreciate everything!

Eric, Christine & Dylan B.

“United Access is very easy to work with”

I work for a funding source to help individuals obtain accessible vehicles. United Access is very easy to work with. The staff is very helpful and knowledgeable about different products.

Audra R.

“This dealership went above & beyond”

My son & daughter went to United Access searching for a van that would fit my needs due to having ALS and losing mobility. It only took them one day of shopping, and they called me telling me they were shown a Dodge Grand Caravan with a VMI Northstar Conversion ramp for my motorized chair. A specialist; Sam Brenner, who waited on them demonstrated the ramp & how a Q- Lock Docking System would work with the chair. United Access made the van equitable for me in absolutely every way. When it was ready for me, Mrs. Brenner personally delivered it to our home. She demonstrated & explained everything. United Access has called for follow-ups making sure we are okay. This dealership went above & beyond to make sure we had the right van & the right equipment!!!We deeply appreciate “all” your help & assistance.

Edward S.

“Everything went off without a hitch! “

Everything went off without a hitch! A beautiful, new, ramp van was delivered right to my door, on time, by two very nice United Access folks. It ran perfectly. Our vacation travels went smoothly: just like home!

Leslie T.

“United access will always be my first choice. “

Hi Tom,

United access will always be my first choice. My controls were installed by one of your competitors due to my own limited time constraints and they’re ok but I really like your customer service. I know we (the wheelchair using community) can be very demanding at times but this is mainly due to the nature of our situation. If our vehicles are down, we are stuck. We appreciate your efforts to improving our quality of life. United Access will always be my first choice.

Sincerely, Mr. H

“Better you were than all the other companies”

When I first brought my van to unknown territory, I felt uncomfortable. However, I had heard so much about your company and how much better you were than all the other companies, I was more at ease. Then, when I talked to you I knew that God had led me in the right direction. Thank you so much for the excellent service that you and your staff have provided me. When I call there and listen to your commercials I am even more impressed. I hope with the new company everything stays the same, and you, Mike, are a God send.

God Bless You,


“The staff is friendly & super helpful. “

This is the third time we have used United Access for various needs & we could not be happier! The staff is friendly & super helpful. They have gone out of their way to help us, so suffice to say, they have far exceeded our expectations! Wouldn’t use anyone else.

Thank you!

Steve S.

“I enjoyed my experience at United Access in Memphis.”

The Memphis staff served me promptly at the time of my appointment. All of the staff who were assisting me were kind, friendly and helpful. I enjoyed my experience at United Access in Memphis

-Z. Davis

“I will continue to use your store in Cape simply because of Mike and his attitude. “

First, I want to say “THANK YOU” for having a store in Cape that meets the needs of our company, Cape County Transit Authority. Saves me time and dollars when I need something worked on. The reason for this email is to let someone know that the service from the Cape store is well simply great. Mike does a fantastic job and is always willing to help us out and do the right thing the first time. The guy is simply “ALL RIGHT” in my books. I will continue to use your store in Cape simply because of him and his attitude.

-S. Colbert

“UA was very professional and helpful throughout the entire process”

UA was very professional and helpful throughout the entire process. They answered all of our questions, and helped us reach a decision on which model seat to have installed. The seat has been installed and working without problems for approximately one month. We would highly recommend them to anyone needing mobility solutions.

Bill G.

“Sam Brenner and the staff have been accommodating and helpful in every way”

We recently purchased a used van upon which United Access had installed the original mobility equipment and which United Access has serviced for the past ten years. We have been very satisfied with the van. Our experience with United Access to date has been very positive. Sam Brenner and the staff have been accommodating and helpful in every way. Thank you.

Charles T.

“Thank you to ALL of the employees of United Access.”

I just want to thank United Access and all of their employees for making me feel like a very valued customer. From the installation of the Pride lift in my 2010 Acadia in April of 2010, to installing the Harmar lift about a year and a half later to moving my lift to my 2010 Honda Odyssey in August 2013 and all the things that went wrong with the Pride lift.

All of your employees have made me feel welcome and a valued customer. I have never had the customer service from any other company that I have enjoyed with United Access. Everyone has been very friendly and helpful and has bent over backwards to make my experience A+.

Thank you to ALL of the employees of United Access.

Bobbie V.

“Kudos to United Access and Braun Corporation for your great customer service!”

I am writing to express my sincere gratitude regarding corrosion repair on my 2007 Braun Entervan. My vehicle is a 2007 Dodge Caravan, which I purchased second hand on March 7, 2012. At the time I purchased it the vehicle had right at 28,000 miles on it and, to my eye, appeared to be in excellent condition. A short time after my purchase, a friend pointed out to me that he had noticed small evidence of paint bubbling just along a body molding strip where I was unable to see it from my wheelchair. He advised me there could be a rust problem and said that I should get it taken care of.

After going online and researching the Braun website it appeared to me that a 6 year warranty applied to my vehicle. I telephoned a Braun representative who directed me to take my vehicle to one of its dealers for inspection. I then brought my vehicle to United Access where it was inspected and I was later told that the warranty claim had been approved as I had expected. What I didn’t know, however was that, except for United Access requesting that an exception be made, Braun would have denied my warranty claim based on my vehicle only having a 5 year warranty period rather than a 6 year. I only learned of this when on the phone with Braun while the repair work was being made. So, I just wanted to express my thanks to Steve and everyone else at United Access for doing all they did in persuading Braun to go ahead and pay for the corrosion repair in this circumstance. I really appreciate everyone going above and beyond for my benefit.

And, I am very satisfied with the work that was done. My van was returned to me looking great and running smooth. Now that the repair has been completed I know I can count on my vehicle providing many more years of reliable transportation. Kudos to United Access and Braun Corporation for your great customer service!

-D. Wrigley-

“I would like to Thank the wonderful and helpful people at the Garland, Texas location”

I would like to Thank the wonderful and helpful people at the Garland, Texas location for all the great information and care we were shown during a stressful time. Sam took a number of phone calls and answered questions that eased us into the purchase of the perfect van for my husbands needed. He is an ALS patient with special needs in his transportation and Sam is the perfect person in her understanding of his condition. We WILL and HAVE told people if they are in need of a mobility specialist to go to United Access in Garland for all their needs.

Kathy C